FAQs

Frequently Asked Questions

There are several reasons why your card was declined, for examples: card details is incorrectly entered, your card issuer may not have authorized us to charge the card, a card may have also reached its daily limit, have insufficient credit, or declined for other reasons.
For pricing and shipping estimates, please add the product(s) to the shopping cart, input your country and choose the shipping method. To check product availability, contact us via this email address support@jparauto.com
Customer data is conveniently secured and protected by daily automatic backups.
Private domain helps protect us from spam and even identity theft by preventing our domain registration information from being publicly accessible.
We will ship an order within 3-5 business days (in some cases it might take up to 10 business days) upon the receipt of payment.
If you encounter any other order issues please contact us.
Please visit Order Tracking page to trace your order. You will be also notified of any updates or issues with your order via email. We recommend you to check your email frequently both inbox and junk folders. In addition, once your order ships, a tracking number will be emailed to you.
We accept all major credit/debit cards (Visa, MasterCard, Discover, American Express), Apple Pay and Google Pay (available on mobile only).
Unfortunately, all orders must be placed online through our website only.
You can simply place an order online by adding the product to the shopping cart. Enter your address and continue to our quick and secure check-out system.
If you are not satisfied with item you purchased, you might return for a replacement or refund. The item must be returned in new condition in original package within 3 days upon the receipt. Should you contact us first before you return it. Please be reminded that customer would be responsible for the postage for returning the item. In case item is broken, customer should provide us the proofs and photos of broken item in order to request for a replacement or refund.
We will ship an order by International Air Parcels, you are expected to receive it within 10-25 business days. The customer will be responsible for any import duties, taxes and brokerage fee that might be charged at destination country.
SiteLock protects our website from virus, hackers and malware with a complete cloud-based solution that scans our website on daily basis.
Rest assure that your sensitive information you enter on our website and your transaction is secure and protected.